PRIVACY POLICY

This Privacy Policy describes how L&H Service SpA (the “Controller”, “we”, “us” or “our”) collects, uses, stores, discloses, and safeguards personal data (the “Personal Data”) of individuals who access, browse, or otherwise interact with this website (the “Site”).

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your Personal Data as described herein.

You are not required to provide Personal Data; however, certain features or services may be unavailable or may not function properly without it.

1. Personal Data We Collect

A. Personal Data Provided Directly by You

We may collect Personal Data that you voluntarily submit through the Site, including:

  • Name, email address, telephone number, and other contact details submitted via forms
  • Messages, inquiries, or requests submitted through our contact page
  • Any additional information you choose to provide when communicating with us

B. Personal Data Collected Automatically

When you access the Site, we may automatically collect:

  • IP address
  • Browser type, device type, and operating system
  • Pages viewed, time spent on pages, and referring URL
  • Cookies, pixels, tags, and similar technologies used for analytics, personalization, security, and advertising

C. Cookies and Tracking Technologies

The Site uses cookies and similar technologies for the following purposes:

  • To operate essential website functions
  • To analyze usage and performance
  • To provide personalization and/or advertising (where applicable)

You may manage cookie settings through your browser or through a cookie consent banner, if available. Disabling certain cookies may limit Site functionality.

2. How We Use Personal Data

We may process Personal Data for the following purposes:

  • Site operation: To operate, maintain, and improve the Site
  • Communications: To respond to inquiries submitted via the contact page
  • Analytics: To understand usage patterns and improve user experience
  • Security: To detect, prevent, and address errors, misuse, fraud, or harmful activity
  • Advertising and marketing: As described in Sections 3 and 4
  • Legal compliance: To comply with applicable laws, lawful requests, court orders, or regulatory requirements

We do not sell Personal Data.

3. Advertising, Pixels, and Targeted Campaigns

We may use advertising and analytics tools such as Facebook Pixel, Google Ads, Google Analytics, or similar technologies to:

  • Measure the performance of our content and marketing
  • Improve campaign targeting
  • Deliver personalized advertisements

These tools may collect information such as:

  • IP address and device type
  • Browsing behavior and interactions on the Site
  • Form submissions or contact data voluntarily provided by you

Such information may be used to:

  • Create audiences for advertising campaigns
  • Display relevant ads on third-party platforms
  • Improve marketing performance

You may opt out of targeted advertising through your browser settings or via platform-specific tools such as Facebook Ad Preferences or Google Ad Settings.

4. Marketing Communications, Mailing Lists, and Newsletters

If you subscribe to a mailing list, provide your contact information, or otherwise consent to receive updates, we may send you:

  • Newsletters
  • Promotional offers
  • Service announcements
  • Invitations, events, or marketing messages

You may unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in our emails; or
  • Contacting us via the Site’s contact page to request removal

Marketing communications are sent only where you have voluntarily subscribed or otherwise provided consent. Service-related communications may still be sent where necessary to respond to inquiries or to operate the Site.

5. How We Share Personal Data

We may disclose Personal Data only under the following circumstances:

  • Service providers (processors): Trusted vendors that support hosting, analytics, advertising tools, email delivery, or security
  • Legal requirements: Where required to comply with applicable law or valid governmental requests
  • Business transfers: In connection with a merger, acquisition, restructuring, or similar transaction

We do not share Personal Data with third parties for their independent marketing purposes.

6. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy and/or as required by applicable law.

After the applicable retention period, Personal Data is securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, alteration, disclosure, or destruction.

Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is entirely secure.

8. Your Rights

Depending on your jurisdiction, you may have rights as a data subject, including:

  • The right to access your Personal Data
  • The right to rectification or erasure
  • The right to restriction of, or objection to, processing
  • The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us via the Site’s contact page. We may request reasonable verification of identity before processing your request.

9. Children’s Privacy

The Site is not intended for individuals under 18 years of age.

We do not knowingly collect Personal Data from minors. If such data is identified, we will delete it without undue delay.

10. Third-Party Links

The Site may contain links to third-party websites or services.

We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies prior to providing any information or using their services.

11. Cookie Consent

When you first visit the Site, a cookie banner may be displayed, allowing you to control non-essential cookies.

Essential cookies required for basic functionality cannot be disabled.

12. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our processing of Personal Data, please contact us using the form or contact details provided on the Site’s contact page.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

The version of the Privacy Policy published on the Site at any given time is the version that applies and governs the collection and use of Personal Data.

Your continued use of the Site after any updated policy is posted constitutes acceptance of the revised terms.